Complaints procedure

The National Records of Scotland (NRS) is committed to providing you with the highest possible standard of service both online and in person. If things go wrong we would like to help you so please tell us when a problem arises.

To report technical difficulties with this site or to correct errors in the content please use the contact page.

To complain about the an aspect of the Scottish Documents website or about NRS services use the procedure set out below.

Making a complaint
If you wish to complain about our services when visiting the NRS, please speak to a member of staff, who will try to sort things out for you directly, or who will put you in touch with someone who can help. If the matter is still unresolved you may wish to make a written complaint. The NRS welcomes any comments and suggestions. There are complaints forms in all our search rooms and boxes provided to place them in or you can contact us by letter, e-mail or telephone as follows:

Postal address:
The Business Management Unit
The National Records of Scotland
HM General Register House
2 Princes Street Edinburgh
EH1 3YY

Telephone: +44 (0) 131 535 1311
E-mail: [email protected].

Our procedure
Please see the relevant page on the main NRS website for up-to-date details of our complaints procedure.